What is the return policy?
For our return policy, please click this link. If you still have questions, please submit a case to initiate the after-sales application. Renogy Support Team will promptly handle it upon receiving your feedback.
I received a product that has wear and tear/damage/scratches.
We apologize for the inconvenience. To address this, please submit a case and include photos of the damaged item(s). After reviewing the situation and confirming eligibility, we will arrange for a replacement or refund. Your cooperation is greatly appreciated.
Is it possible to exchange product?
Regrettably, Renogy does not facilitate direct product exchanges. We recommend returning the original order and then placing a new order for the desired product. This approach guarantees that you receive the exact item you desire. If you require assistance with the return process or need help with a new order, kindly inform us, and we will be happy to provide further assistance.
Does Renogy offer repair services for its products?
We regret to inform you that we do not currently provide repair services. However, if you have a product within its warranty period that requires assistance, please feel free to reach out to our technical support team for help.
What should I do if I got the wrong product?
Please prepare photos of the incorrect product you received and submit a case or contact our Renogy support team for assistance.
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